RBI cancelled the Certificate of Registration of Star Finserv India Limited due to irregular lending practices


In exercise of the powers conferred under Section 45-IA (6) of the Reserve Bank of India Act, 1934, the Reserve Bank has cancelled the Certificate of Registration (CoR) issued to Star Finserv India Limited.

This company shall not transact the business of a Non-Banking Financial Institution (NBFI), as defined in clause (a) of Section 45-I of the RBI Act, 1934.

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*The CoR has been cancelled by RBI as:*

1. ๐Ÿ”– The company has violated RBI guidelines on code of conduct in outsourcing of financial services in its digital lending operations by outsourcing its core decision-making functions such as credit appraisal, loan sanctioning as well as KYC verification process to the service provider.

2. ๐Ÿ”– The company has violated RBI guidelines on data confidentiality and security of customer information by providing complete access to customer data to the service provider.

3. ๐Ÿ”– The company has violated RBI guidelines on Fair Practices Code by not providing the copy of loan agreement and sanction letter in vernacular language to its customers.

RBI Press Release 2024-2025/651

Date: 8 July 2024


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